“Most of our adjusters know one type of closing - ask. This course provides them with additional tools to finalize their claims."
"Excellent, very modernistic, humanistic approach to all claims."
"Regardless of negotiation expertise or level, the course makes you aware that skills are needed and not simply talent or luck. Definitely worthwhile even for a seasoned adjuster."
"PRISMS for Claims Adjusters gets us to focus on compassion and empathy – slowing down, listening and questioning."
"This course is a MUST for supervisors, case managers and adjusters. PRISMS pertains to their job function 100%”
"It has taken years for some of us to learn what was presented in a few short days with PRISMS. This is a practical, hands-on program."
“The course gives a track for adjusters to run on and helps show that there is a system and methods for success. It removes years of trial and error. Essential even for the experienced person.”
“PRISMS should be standard negotiation training for all reps new and old. It will benefit adjusters as well as the company.”
“I was in sales before claims and have always thought that my sales training was my greatest asset in claims work. Now it appears others are starting to be aware of this, too. Thank you.”
On-demand SCORM compliant online course via secure web LMS*, or deployed on your enterprise system. May combine with available workshop materials for a blended learning experience.
Proven fundamentals plus new science-based methodologies delivered through multimedia content featuring extensive tasks, activities, quizzes, games, and model scenarios.
Dynamically generated, personalized Action Plan & Tool Kit featuring user scores and notes, key point summaries, tip sheets, interactive forms, and a detailed negotiation process map.
Manager’s Playbook with coaching guidelines. Full year access to course content and Action Plan / Tool Kit with interactive forms including Benefit Generator, Needs Profile, and Trigger Builder.
“Amazing job. This programming is state of the art.”
– VP Training & Development, Fortune 1000 P&C Company
The 360° Adjuster is a fully animated, highly interactive update and redesign of the program that hundreds of carriers have been using to reduce costs, lower payouts, and improve customer satisfaction. Now with proven methodology in the neuroscience of influence and persuasion.
New from the PRISMS people. For 35 years the unrivaled specialists in success skills training for P&C pros.
Steve Lewis, CEO/President | Crossroads Consulting
Like the original PRISMS for Claims program, The 360 Adjuster is designed for people across ALL competency and experience levels, each of whom get a unique set of benefits. New adjusters get comprehensive insights, skills, and tools that help them hit the ground running and skip years of trial-and-error. Mid-level careerists get critical reinforcement, plus plenty of new techniques. And seasoned pros get not only an engaging refresher course but also a practical new approach to influence and persuasion, based on recent neuroscience.
The original PRISMS for Claims program was developed in partnership with three of the world’s top P&C carriers, using interviews, observation, and research from management, line personnel, and customers. During its time in the market, feedback from over 120 claims organizations contributed to further optimization. The 360° Adjuster combines the best of all versions with proven new methodologies drawn from the neuroscience of influence and persuasion, validated through new testing from eight different P&C companies.
Absolutely. In fact, we recommend it. Current technology makes self-serve interactive learning more successful than ever before, but real-world human interaction is optimal practice for high performance in communication skills. We have several options for how to efficiently program The 360° Adjuster for on-site participation. Please contact us for more information.
Although built on the same course framework and content foundation as PRISMS for Claims, the entire program has been redesigned and rewritten for a contemporary audience, and contains more than 25% entirely new material. Most of the course would be seen as a refresher for those familiar with previous versions, whereas additional learning around the neuroscience of influence and persuasion would be new.
Performance development professionals know that while it can sometimes be a challenge to promote, going “back to the basics” can yield enormous benefits for even the most accomplished. Still, we understand that options are sometimes necessary. Although we don’t recommend it due to numerous interdependencies, the modules of The 360° Adjuster can be made available individually or in alternate groupings. Please contact us about custom configurations.
Some skill building categories align well with The 360 Adjuster, including personal productivity (e.g. time management), or even recorded statement and investigations training. These modules may be added to the program from third-party resources, or supplied by Rising Tide under special arrangement. Areas of a more technical nature such as liability assessment are not typical candidates for training integration.
Yes. Managers with course accounts may be authorized with special access enabling tracking of user progress, as well as course reports and timelines. Managers may also enable direct user inquiries through the system in order to answer questions and provide feedback.
Yes. Rebranding the course for your company includes multiple instances where a “Galaxy Insurance” office building is shown and where your company logo can be displayed within the illustration instead, as well as audio replacements where characters in the modeling scenarios use the company name. Please contact us for custom brand pricing
Yes. Scenario modification involves typically one of two customization levels. Level 1 is to simply delete any scenario that may not align with your business. Level 2 is to replace one or more of the behavior modeling segments with a custom scenario, which may also include procedural or policy details specific to your company. Please contact us for pricing on fully custom scenarios.
Yes. We have a per-finished-minute programming rate (content + learning activities), which also includes script writing and instructional design. Discovery work (interviews and research for content development) is extra, priced according to scope of requirements and objectives. Please contact us to discuss custom production work.
You are granted a license in perpetuity for finished custom material produced on your behalf. We retain ownership and distribution rights to the underlying intellectual property, i.e. skills, techniques, guidelines, and tools developed by Rising Tide Partners. We also retain rights to repurpose custom material in generic or “sanitized” fashion, in full compliance with any proprietary or non-disclosure agreements.
Although our training is designed to drive organizational achievement and market results, our programs are optimized for the learner. We put a lot of thought and care into the user experience, and in making sure that individuals are engaged not only by content and tools but by the prospect of greater accomplishment, and the rewards it can bring.
For interpersonal skills programming to be effective on-demand, it should be highly engaging. Great information design and a bit of entertainment value do a lot more than make a compulsory task more tolerable. It puts the human in human relations skills. Technical training must be correct. People skills training should connect.
Please connect with any questions, comments, or requests!